General Information

How to Make a Reservation
Phone, fax or visit our website - or call your travel professional. Please provide the full first and last names of travelers as it appears on photo ID or passport and include address, phone number, tour name and departure date. Space will be tentatively held until deposit is received which is within five business days after your reservation.

Travel Agents Contact:

Mayflower Tours
1225 Warren Avenue
P.O. Box 490
Downers Grove, IL 60515
(800) 323-7604
(630) 435-8500 in Illinois
(630) 960-3575 fax
www.mayflowertours.com
info@mayflowertours.com

Reservation Hours
Monday - Friday 7:30 a.m. - 6:30 p.m. Central Time
Saturday 9:00 a.m. - 2:00 p.m. Central Time

Payments
All deposits and final payments can be made by check or credit card. We accept the following credit cards: Discover, VISA, Mastercard, American Express, GE Money Card

Prices Subject to Change
Prices and itineraries in this catalog supersede the prices and itineraries from all previous publications. We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary. Land and air prices along with fuel surcharge and taxes are subject to change until reservations and all payments are received.

Guaranteed Share Program for Single Travelers
We make it easy for single travelers to reduce their tour costs with our Guaranteed Share Program. If you are traveling alone, are a non-smoker, and would like a roommate for cost savings, let us know at least 30 days before departure. You will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room yet only pay the twin price.

Roommate Cancellation
If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a Guaranteed Share (see above) or travel as a single and pay the single supplement.

Revision Fees
A fee of $25 per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.

Luggage Handling
The tour cost includes hotel porterage for one average size suitcase. A charge of $4.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring. Many airlines have implemented a charge for checked luggage. This amount is not included in your tour price and has to be paid directly to the airline by the traveler at the time of check in.

Health and Walking on Tour
Some World Tours include considerable walking, often on uneven, cobblestone streets. Many sites have limited motorcoach access and involve stairs and inclines. Please see the individual tour page for an Activity Level measure of that tour. Travelers should be in reasonably good health. Please consult your physician for pre-departure health advice.

Travel Documents
Your travel documents, including airline tickets if purchased through Mayflower Tours, will be in your possession approximately 14 days prior to departure. Documents include tour itinerary, departure and arrival information, hotel information, clothing suggestions, luggage tags, plus any helpful hints.

Referral Rewards
These coupons are available from Mayflower Tours. First Time Traveler Certificates will be sent to potential first-time travelers at the request of individual Mayflower tour members. These coupons will not be accepted with any other promotional coupon. For recipients of the Referral Reward, coupons will be activated after the referred traveler has departed on tour. Coupons can be used in conjunction with valid future travel credits, are non-transferable and are to be used with full fare travel. Complete terms of the Referral Rewards program are printed on the reverse side of the coupons. This offer is recallable at any time.

Smoke Free Environment
Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.

Membership
Tour membership is available to all travelers and will not be withheld if the Tour Operator can furnish special requirements that an individual may need. Should meeting these requirements materially add to the Tour Operator’s cost, the Tour Member would be expected to pay these additional costs. The Tour Manager retains the right to terminate the membership of any Member if any physical or mental handicap becomes apparent while on tour and causes hardship to the Tour Manager and/or other Tour Members. Children must be six years of age or older.

Responsibility
These tour programs are operated by Mayflower Tours, Inc. 1225 Warren Avenue, Downers Grove, Illinois 60515. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants. Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other happening resulting from a change of tour scheduling made for Tour Members. Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.

United States Tour Operators Association
$1 Million Travelers Assistance Program

Mayflower Tours, Inc., shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Tours travelers in the unlikely event of Mayflower Tours bankruptcy, insolvency or cessation of business.  Further, you should understand that the $1 Million posted by Mayflower Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, NY  10016, or by email to information@ustoa.com or by visiting www.ustoa.com.


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